Nairobi, Kenneth Matiba Road, Cookie House, 3rd Floor, Shop 301
Phoneporium Kenya offers brand new smartphones, tablets, accessories and certified refurbished devices. All products are sourced from verified suppliers to ensure authenticity and quality.
Yes. All devices sold on Phoneporium Kenya are 100 percent original and come from authorized distributors. Every phone or accessory includes the official manufacturer warranty where applicable.
Yes. We provide fast, reliable delivery to all 47 counties in Kenya. Delivery times vary depending on your exact location.
Shipping fees are calculated at checkout based on your location and the products in your cart. Selected promotions may offer free delivery.
Once your order is dispatched, we send a tracking number via SMS or email. You can track your package through the Track Order page or by logging into your Phoneporium Kenya account.
Check the tracking link for the latest updates. If the status does not change, contact our customer support team with your order number for assistance.
We offer a 7-day return period for unused items in their original packaging. Products must include all accessories, manuals and inserts. Items showing signs of damage or use cannot be returned.
Contact our support team through phone, WhatsApp or email with your order number and return reason. We will provide return instructions and next steps.
We cover return shipping only for defective or incorrectly delivered items. All other return reasons require the customer to cover the return shipping fee.
Yes. New devices come with the official manufacturer warranty, usually 12 months unless otherwise stated. Certified refurbished phones come with a 3 to 12 month warranty depending on the product.
- Cracked screens
- Liquid damage
- Physical damage
- Unauthorized repairs
- Damage from misuse or accidents
Reach out to our support team with proof of purchase and a description of the issue. We will guide you to an authorized service center or coordinate the claim on your behalf.
Payment on delivery may be available depending on your location and courier partner. If the option is supported, it will appear at checkout.
Orders can be cancelled before they are shipped. Once dispatched, cancellations are not possible. You may return the item after delivery following our return policy.
If a product becomes unavailable after you place an order, we will notify you immediately. You may choose an alternative product, wait for restock, or request a full refund.
Where pickup points are available, they will appear as an option at checkout. Availability depends on location.
- Phone/WhatsApp: +254 722 652877
- Email: info@phoneporium.co.ke
- Website contact form
- Social media platforms
Yes. Our platform uses secure payment systems and encrypted connections to protect your information. Your data is never shared with unauthorized third parties.
We sell certified refurbished devices, each tested for performance and quality. These include warranty coverage and thorough inspection before sale.